Open & Connect My Store How do I create my Artiststore account? How to open a new store on Artiststore? If I already have my own store, can I use only Artiststore’s POD service? How do I integrate Artiststore with my existing stores on other platforms? How many stores can be connected with one account? How do I set up my payment and billing methods? How to access your Artiststore account on mobile？
Design My Storefront Learn about Artiststore's Store Design Options How to edit the header area? How do I edit the footer area? How do I edit the body area? How to customize your site colors? How to change the fonts on my site? Does Artiststore provide store templates?
Manage My Store How do I publish my store? How to add social links to my store? How to set my website language? How to set the timezone for my dashboard？ How to reset my password？ How do I set up my shipping solution? Can I choose the countries or regions I want to sell to? How do I change my Artiststore store subdomain? How do I publish a blog post in my store? What’s blog weight, and how do I set it? Where can I view my store data?
Create Products How to create a product category/collection？ How do I create a new product? How to add/publish products to my store? Can I re-edit my published products? Can I selling digital products on Artiststore? Is it possible to publish my own products which are not in the POD product list provided by Artistst Can any image be printed?
Design Tips & Tools How to use Artiststore’s online editing tools? Do you offer design services?
Product Mockups What are product mockups？ Why does my product look different from the mockup image?
Payment & Billing Supported Payment & Payout Methods How does the payment and billing process work? How do Artiststore charge? Does Artiststore accept cash on delivery? Where can I view the details of my earnings? What currencies does Artiststore support? Can I change my currency on Artiststore? Can I use more than one form of payment? How do I update my credit card information？ How can I manually pay my bill? How to set up payment and billing account
Samples How to buy samples? How are samples priced?
Shipping Do you ship worldwide? How can I see how much shipping my customer will pay?
Integrations How to integrate Artiststore to my Shopify store? How to integrate Artiststore with my WooCommerce store?
Orders Where can I view all of my orders? Does Artiststore provide customer support for my orders? Where can I see the status of my store’s orders? Where can I find the tracking information for an order? How do I report a problem with my order? Do you send emails directly to my customers, including a tracking link?
Sustainability & Responsibility Are your acrylics eco-friendly? Are your packaging materials sustainable? Are your materials non-toxic?
Returns & Refunds Policy After-Sales Policy What if my customer wants to change the shipping address? What if my customer ordered the wrong item or no longer wants it? What if the package is lost or damaged in transit? What if the tracking says“Delivered,” but my customer didn’t get the package?
Fulfillment Does Artiststore use outsourced products? Where are the products manufactured and shipped from? How long will it take for my customers to receive their orders?
Package How are your products packaged? Can I add a thank you card in the packaging? Does the packaging include Artiststore branding? Does Artiststore support custom packaging?
Taxes, Tariffs & Duties Who Pays Customs Duties and Taxes?
Printing Instructions What printings does Artiststore offer?
Other FAQs What is POD (Print-on-Demand)? How can I contact the Artiststore team? Do I need to purchase inventory? Can I use ArtistStore if I have no e-commerce experience at all? Are there any requirements to join Artiststore? Is there a MOQ?
