Artiststore is a print-on-demand (POD) company, which means all products are made only after an order is placed, and each item is uniquely designed. Because of this, if your customer orders the wrong size or color, or simply no longer wants the item, we do not support returns, refunds, or exchanges.
But at Artiststore, we guarantee the quality of all products. All after-sales requests are subject to the terms outlined in this policy.
Claims and Timeframes
- Printing Errors, Damage, or Defects: All claims must be submitted within 30 days of receiving the item.
- Lost Packages During Shipping: Claims must be submitted within 30 days after the estimated delivery date.
- All claims will be reviewed by Artiststore. If the issue is verified to be caused by Artiststore, we will cover the cost of remaking the product and shipping.
After-sales Service Email:
service@artiststore.com
Information Required for After-sales Requests:
- Photos of the actual product (ensure the full item is clearly visible)
- Quantity of the affected items
- Order number
- A brief description of the issue
A full photo of the product showing the defective quality is always required to assess the issue and provide a solution. Without it, we will not be able to proceed with a remake or shipping.
After-Sales Coverage
Severe Damage：The item arrives broken or significantly damaged
Printing Issues：Missing parts or major misalignment found upon unpacking
Stains：Dirt or stains found inside the product
Accessory Issues：Accessories are damaged, defective, or missing upon unpacking
Shipping Issues：Wrong item shipped or package lost
Any issues not listed above are not covered under our after-sales policy.
How to Request After-Sales Support
Please reach out at: service@artiststore.com, our team will respond within 48 hours on business days.
Business hours: Monday to Friday, 10:00 – 18:00 (GMT+8)
Late or incomplete requests will be rejected:
- After-sales requests submitted more than 30 days after delivery or without complete supporting materials will not be processed.
- Failure to cooperate in a timely manner during the resolution process will be considered a voluntary forfeiture of after-sales rights.
Copyright and Content Responsibility
All designs uploaded to Artiststore must be original or fully licensed.
The following content is strictly prohibited:
- AI-generated images or resources
- Unauthorized use of intellectual property, celebrity likenesses, or logos
- Any political, pornographic, hateful, or violent content
We reserve the right to refuse or cancel any orders and block accounts for violations. Users are responsible for all legal consequences.
Final Interpretation
Artiststore reserves the right for the final interpretation and adjustment of this policy.
If you have any questions, please contact us at any time.
Thank you for helping us maintain a fair, creative, and respectful platform.